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If you don't have the Master Password and the Recovery Code, click here for more information on how to access your account. Firstly, please make sure that you have not mistyped it, if there are no mistakes on your side, please contact the Customer Support team for further help. NordPass Recovery Code consists of 24 characters. For resetting the Master Password, you will need to enter the Recovery Code, which can only be generated in the NordPass application settings when you are logged into your account. Click here to learn more about getting started with NordVPN. *If you have not properly set up the MFA on your account as stated here or have lost your device you have the authenticator app on, please contact our Customer Success team in order to reset the Multi-Factor Authentication on your account.Ĭlick on the Forgot Master Password? to reset it. Take your first steps towards a secure internet experience with NordVPN. Please make sure that you have set up the MFA with the same email address as for NordPass, also, make sure that the code is not expired. *If you are not receiving the code to your mailbox, please check your spam/junk folders. In order to request a new code, simply try logging in again. Please make sure that you are using the latest code sent as the e-mails may stack up. It will eliminate the need for navigating back and forth between each product page and let you safely order our products without the need to navigate between different pages. In case you cannot log in and unlock your NordPass account due to:Ĭlick on the Forgot your password? button or use the Lost Password option to reset it. What is Nord Checkout Nord Checkout is the unified payment system for all of our services, including NordVPN, NordPass, and NordLocker.
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